Background
Judged highest among seven respondents, Trans Hudson was awarded a contract to renew a multitude of policies, many to set to expire from a previous vendor, for a construction program consisting of 20 separate projects with an estimated construction volume of $300.
Project Scope
Six separate Broker of Record letters needed, including extensions within a 3 week period for the client to finish their projects under the existing Wrap-Up program
- General Liability
- Workers Compensation
- Pollution and Excess Liability
- Railroad Protective
Challenge/Solution
| Challenge | Solution |
|---|---|
| Threat of an expiration date on existing policies | Worked immediately to obtain interim extensions |
| Incumbent broker refused to provide data, forms or records accounting for their management of the ROCIP since 2001 | Provided a new ROCIP manual and forms to address current needs |
| Lack of organization and insight regarding current enrollees | Worked with the client to build a RMIS database specifically for their ROCIP using documentation they had based on contractors for 20 projects. Trans Hudson’s Wrap Service Center then reached out to each contractor to obtain all data on subcontractors enabling 100% capture of contractors in the RMIS |
| No handover by incumbent broker of claims management | Set a process in place with the client allowing for billing transparency, monthly billing reviews for accuracy, mediating a dispute over a large claim, claim coordination, quarterly claims reviews, special account instructions and compliance saving the client extensive time and money |
Results-Billing Transparency
Resolved a major billing dispute with an Insurer on behalf of THE CLIENT.
Claims
Provided stewardship of loss to final resolution as per the client’s request during a dispute between an Insurer and a large subcontractor. Also, saved THE CLIENT significant money by ensuring numerous claims were set up properly and that liable subcontractor absorbed the cost of indemnification claims.
Special Account Instructions and Compliance
Led efforts to update SAI with legal and claim management information and have regular contact with Insurer’s divisional claims team to ensure smooth handling and compliance.
Summary
Due to a strong relationship with the Wrap-Up (ROCIPs) insurance company, the Broker of Record process was expedited and a plan created with the the client was implemented. As such, Trans Hudson was successful in acquiring extensions for various policies and made recommendations for equal or better coverage at a comparable rate. This expedited the overall coverage program and in conjunction with partnering to service and provide processes for efficient management, provided a large, comprehensive and organized solution.